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It is very commonly seen that the sales teams often confine themselves to offering products and services that are within the purview of their organization and don't think beyond to address the variety of needs of the customer. Similarly, the delivery teams don't expand their view beyond the application or domain they are serving and lose out on many opportunities of growth.

Another issue that is commonly seen is the ability to say "No" to customers when they ask for more than what was agreed in the initial contract. In most situations either the customers become unhappy if their requests are not met or the delivery teams become unhappy when they do not have budget to fulfil those needs and end up getting stressed out while fulfilling the needs with same set of resources. In long run it impacts the relationship with the customer and the growth of the company. The ability to handle those requests and convert them to opportunities of growth is a learnable skill under the ambit of "Consultative Mindset".

HYSEA in association with Crossover Leadership Partners invites business leaders to a one-day immersive program called "Consultative Selling Skills" on 28th November 2019, 10am to 5pm at Club Botanika.


Club Botanika
Club Botanika Road
Hyderabad, Telangana, India

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